Privacy Policy
CounterShadow Ltd Customer Privacy Notice
This privacy notice explains what to expect us to do with your personal information and outlines your rights under UK GDPR.
Contact Details
hello@countershadow.com
Registered Office
CounterShadow Ltd
1st Floor South
101 New Cavendish Street
London
W1W 6XH
UK
What Information We Collect, Use, and Why
We collect or use the following personal information for service updates or marketing purposes:
- Names and contact details
We collect or use the following personal information for dealing with queries, complaints, or claims:
- Names and contact details
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a lawful basis for collecting and using your personal information. Which basis we rely on can affect the rights available to you.
Learn more about lawful bases and rights on the ICO website. Below is a summary of your rights:
Your right of access
You have the right to ask us for copies of your personal information plus details about where we obtain and share it. Some exemptions mean we may not be able to share everything requested.
Your right to rectification
You can ask us to correct or delete personal information you believe is inaccurate or incomplete.
Your right to erasure
You may request that we delete your personal information.
Your right to restriction of processing
You can ask us to limit how we use your personal information.
Your right to object to processing
You can object to the processing of your personal data.
Your right to data portability
You can ask us to transfer the personal information you provided to another organisation or directly to you.
Your right to withdraw consent
Where we rely on consent, you may withdraw it at any time.
If you make a request, we must respond without undue delay and within one month. To make a data protection rights request, contact us using the details above.
Our lawful bases for service updates or marketing purposes
- Consent — we have your permission after providing all relevant information.
How to Complain
If you have concerns about our use of your personal data, please contact us using the details above.
If you remain unhappy after contacting us, you can complain to the UK Information Commissioner’s Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline number: 0303 123 1113
Last Updated
13 January 2025