Question 1

How is CounterShadow different from traditional security solutions?

Accepted Answer

Traditional solutions rely on predefined playbooks and human intervention to analyze threats. CounterShadow's AMI autonomously triages, investigates, and remediates threats in real-time without needing predefined workflows. It dynamically gathers context and enriches alerts with intelligence from your entire cybersecurity stack, significantly reducing alert fatigue and response times.

Question 2

How does CounterShadow reduce alert fatigue?

Accepted Answer

CounterShadows Ai, AMI investigates every alert with the same level of precision and focus, ensuring that no potential threat is overlooked. By automatically handling low-priority and repetitive tasks, AMI allows analysts to focus on high-impact incidents, helping organizations find the "needle in the needlestack."

Question 3

Can CounterShadow scale with my organisation's needs?

Accepted Answer

Yes! AMI dynamically scales to handle your organization's growing threat landscape without additional hiring or infrastructure investments. Whether you need to investigate 10 or 10,000 threats, AMI ensures the same level of efficiency and accuracy.

Question 4

How is CounterShadow different from SOAR platforms?

Accepted Answer

SOAR platforms rely on predefined workflows and human management, which can struggle with novel or complex threats. AMI operates independently of predefined playbooks, handling end-to-end investigations autonomously. It integrates seamlessly with your existing tools to accelerate deployment and deliver value immediately.

Question 5

How is CounterShadow different from other so-called agentic SOC platforms?

Accepted Answer

Most so-called agentic SOC platforms are superficial integrations with generic large language models, built by organizations with little to no experience in cybersecurity. These platforms simply pass alert and evidence data to off-the-shelf AI models, then present the output in a security-looking interface. CounterShadow is fundamentally different. Our team comprises cybersecurity veterans with over 40 years of experience building enterprise-grade security tools for global organizations. This deep domain knowledge has been embedded into every aspect of AMI, our bespoke AI engine. AMI was purpose-built from the ground up to operate like a seasoned SOC analyst. It doesn't just process alerts—it deeply understands the context of the threat and the unique environment of your organization. Trained by human security analysts, AMI leverages a custom-built decision engine to dynamically analyze and respond to threats. It only interacts with large language models when appropriate, ensuring it prioritizes accuracy, relevance, and enterprise-grade performance. With CounterShadow, you're not just getting a tool—you're gaining the expertise of a world-class SOC analyst, automated and always-on.

Question 6

Can analysts interact with AMI?

Accepted Answer

Absolutely! Analysts can watch AMI's investigations unfold in real-time, learn from its decision-making process, and even influence outcomes by providing feedback. This interactive approach not only resolves threats faster but also enhances your team's skills.

Question 7

What is the typical cost savings with AMI?

Accepted Answer

Organizations using AMI typically achieve up to a 72% reduction in operational costs, thanks to its ability to replace manual investigation tasks, reduce dwell times, and eliminate the need for additional hires.

Question 8

Does AMI work with my existing cybersecurity stack?

Accepted Answer

Yes, AMI is designed to integrate seamlessly with your existing tools and platforms, including SIEMs, EDRs, and firewalls. This ensures a unified approach to threat detection, investigation, and response without disrupting your current workflows.

Question 9

How does AMI ensure accuracy in threat investigations?

Accepted Answer

AMI uses a combination of cybersecurity trained large language models in combination with a custom built decision engine to continuously analyze data, correlate events, and identify malicious activity with a high degree of accuracy. Its learning algorithms improve over time, ensuring that false positives are minimized.

Question 10

How is CounterShadow's pricing structured?

Accepted Answer

CounterShadow offers transparent, flat-rate pricing based on the number of AMI responders. This eliminates surprise costs and allows you to predict your security spending accurately. Pricing includes integration, hosting, and unlimited human analyst seats.

Question 11

What industries does CounterShadow serve?

Accepted Answer

CounterShadow is ideal for industries with high-security demands, including managed security service providers, finance, healthcare, government, and technology. Its flexible architecture and scalability make it a fit for both small businesses and large enterprises.

CounterShadow for MSSPs: Next-Generation AI-Powered Cybersecurity

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Why MSSPs Choose CounterShadow

AI-Driven Threat Response with AMI

Scale Without Expanding Headcount

Easy Integrations

Flexible Deployment

Reduce Alert Fatigue

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